Contact / Bookings

Please contact us on the following number.

0418 793917

info@trialsexperience.com.au

ABN: 58 528 251 743

GetOn2Wheels Pty Ltd is trading as Trials Experience.

We accept bookings via phone and email.  If you would like a specific bike please let us know when you book. Providing it is not already booked out we will allocate it to you. We require full payment before the day of your course as we want to be ready to ride as soon as you arrive. We accept the following payment methods:

    • Credit card over the phone
    • Direct deposit via EFT – (Invoice with payment details will be issued)

Please call us with any queries. If there is no answer, please leave your contact details and we will return your call.

We have gift vouchers available for all of our courses. These make a great gift and are very popular.

Please email or call us for Gift Vouchers. We accept Credit Card over the phone and send the Voucher in the mail.

IMPORTANT INFORMATION – PLEASE READ THE FOLLOWING INFORMATION CAREFULLY BEFORE BOOKING

We run courses in most weather conditions. The only time we will cancel a course will be in extreme weather conditions.. eg. Lightning or exteme heat. (Total fire ban)

There are no provisions for spectators at our facility. We request that you don’t bring spectators along and please be aware there will be no exceptions.

We utilise private property a lot of the time so please note that directions are emailed out only one week prior to the course. We ask that you respect the properties and pay attention to any direction or information we give. If you are coming as a group of friends it may be good to car pool.

CANCELLATION POLICY

We understand sometimes things happen that makes you change your plans so we have a 72 hour notice policy that you can change to another available course on with no cost. 48 hour notice will incur a $50 fee and 24 hour notice or less will incur a $100 fee. If you simply don’t turn up for a course there will be no refunds. Further we do not provide refunds after you have purchased a course, however offer a transferable voucher, valid for 12 months, or an alternate time slot that suits. Please know that at time of purchase you accept that weather and conditions may result in us postponing a course if rider safety is in question.

IF YOU BREAK THE BIKE

If you have a buster and break anything on the bike you will be required to replace that part. We will charge you the part at retail cost from the manufacturers plus 10% fitting fee. We don’t charge for normal wear and tear, just broken bits as a result of a crash. Should you have any questions please ask Trent or Cass. We are fair on this rule but please be aware.. IF YOU BREAK IT YOU WILL BE RESPONSIBLE FOR REPLACING IT!

GIFT VOUCHERS- Gift vouchers are non refundable and cannot be redeemed for cash. They are valid for twelve months and the expiry date is on the front.

They can be transferred to another persons name, just ring to organise.