Contact / Bookings
Please contact us on the following number.
0402 181 943
Or come into our new retail shop at Trials Bike – Shop 3 / 304 Warrenheip Street, BUNINYONG, VIC, 3357.
PO BOX 214,
Buninyong, VIC, 3357
We accept phone bookings and bookings via email. If you would like a specific bike please let us know when you book. Providing it is not already booked out we will allocate it to you. We require full payment before the day of your course as we want to be ready to ride as soon as you arrive. We accept the following payment methods:
- Credit card over the phone
0402 181 943 (Cass)
- Direct Deposit – Please phone for details
Please call us with any queries. If there is no answer, please leave your contact details and we will return your call.
We have gift vouchers available for all of our courses. These make a great gift and are very popular.
Please email or call us for Gift Vouchers. We accept Credit Card over the phone and send the Voucher in the mail.
IMPORTANT INFORMATION – PLEASE READ THE FOLLOWING INFORMATION CAREFULLY BEFORE BOOKING
We run courses in most weather conditions. The only time we will cancel a course will be in extreme weather conditions.. eg. Lightning or exteme heat. (Total fire ban)
There are no provisions for spectators at our facility. We request that you don’t bring spectators along and please be aware there will be no exceptions. We will be taking pictures that you can purchase on a disc ($20) after your course to show everyone what you were up too!
PICK UP TIMES
We are located out of town so we provide a pick up service to take you to your Trials Experience. You will be given directions to get to the pick up point, where you will leave your car, and be dropped back after the course. If you are coming as a group of friends it may be good to car pool.
PLEASE ARRIVE AT THE PICK UP POINT 20 MINS BEFORE SCHELDULED PICK UP TIME AS WE MUST NOT BE LATE, WE ARE RUNNING ON PROGRAM TIMES. UNFORTUENLY IF YOU ARE MORE THAN 5 MINS LATE TO YOUR PICK UP, WE WONT BE ABLE TO WAIT FOR YOU AND YOU FORFEIT YOUR COURSE.
We understand sometimes things happen that makes you change your plans so we have a 72 hour notice policy that you can change to another available course on with no cost. 48 hour notice will incur a $50 fee and 24 hour notice or less will incur a $100 fee. If you simply don’t turn up for a course there will be no refunds.
IF YOU BREAK THE BIKE
If you have a buster and break anything on the bike you will be required to replace that part. We will charge you the part at retail cost from the manufacturers plus 10% fitting fee. We don’t charge for normal wear and tear, just broken bits as a result of a crash. Should you have any questions please ask Trent or Cass. We are fair on this rule but please be aware.. IF YOU BREAK IT YOU WILL BE RESPONSIBLE FOR REPLACING IT!
GIFT VOUCHERS- Gift vouchers are non refundable and cannot be redeemed for cash. They are valid for twelve months and the expiry date is on the front.
They can be transferred to another persons name, just ring to organise.